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[Jacob D]

I updated Essential Grid through the X admin today and lost all my links for some reason – is this a known issue or do you otherwise have any suggestions as they were working perfectly before and now, nothing 🙁 One of the grids in question is on the homepage of this site: http://cerulean.pmcgdev.com/

[Christopher]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Hope it helps.

[Jacob D]

Absolutely! It’s really odd as the grid items still act as if there is a link causing the cursor to change to a pointer hand, but the address preview in the browser shows nothing and as stated, goes nowhere upon clicking.

[Jacob D]

This reply has been marked as private.

[Lely]

Hi Jacob,

I found an error on your console:
cerulean.pmcgdev.com/:1460 Uncaught SyntaxError: Unexpected identifier

That is coming from your Google remarketing code in Customizer JS. Remove it from Appearance > Customize > Custom > Edit Global Javascript. We should add it instead using a child theme. Because this requires a template change, I’d advise that you setup a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices. Then add the following code on your child theme’s functions.php file:

function third_party_tracking_code() { ?>

<!-- Google Code for Remarketing Tag -->
<!--------------------------------------------------
Remarketing tags may not be associated with personally identifiable information or placed on pages related to sensitive categories. See more information and instructions on how to setup the tag on: http://google.com/ads/remarketingsetup
--------------------------------------------------->
<script type="text/javascript">
/* <![CDATA[ */
var google_conversion_id = 932181026;
var google_custom_params = window.google_tag_params;
var google_remarketing_only = true;
/* ]]> */
</script>
<script type="text/javascript" src="//www.googleadservices.com/pagead/conversion.js">
</script>
<noscript>
<div style="display:inline;">
<img height="1" width="1" style="border-style:none;" alt="" src="//googleads.g.doubleclick.net/pagead/viewthroughconversion/932181026/?value=0&guid=ON&script=0"/>
</div>
</noscript>
<?php }

add_action( 'wp_footer', 'third_party_tracking_code' );

Hope this helps.

[Jacob D]

Thanks for the heads up on the remarketing code (and the child theme tip), though unfortunately despite dumping all of the code, I still don’t have any Essential grid links 🙁

[Jade]

Hi Jacob,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

[Jacob D]

Just an update to let you know that even without any plugins running, the issue remained, so I removed essential grid from the site and have just created individual linked images with rollover effects instead.

[Rad]

Hi there,

Another support here and I can’t find where the grid is. On your home page, all I could see are columns with raw content under the slider, then recent posts element, then logo slider using Logo Showcase Plugin. I don’t see the essential grid.

Thanks!

[Jacob D]

That’s what I was saying – I’ve removed the essential grid as none of the links were working, so I just went to plan B.

[Lely]

Hello Jacob,

In case you want to use Essential Grid again, feel free to share us the link so we can do further investigation on the issue.

[Author]

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