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[asnieckus]

Hi,

I have set up the lightbox feature to work with essential grid on two sites in a multisite install. I used these instructions: https://www.youtube.com/watch?v=shG9O6DcJzg

The lightbox was working for the first site that I added to the network on these two pages
—http://learningcooperatives.org/who-we-are/ (the bottom two panels)
—http://learningcooperatives.org/who-we-are/stories/

But after I added the second site, the lightboxes on the first site are not working, and the lightboxes on the second site are not working also:
—http://princeton.learningcooperatives.org/who-we-are/stories/

I’ve add some various issues with Essential Grid and have posted to this forum twice prior:
—Essential grid skin editor is not working
—Essential grid not importing file

Also, I deactivated all of the other plugins, but it did not fix the problem.

Specs:
WP: 4.5.3
X: 4.6.1
cornerstone: 1.3.0
Essential grid: 2.1.0.1

Thank you for your help with this.
Alison

[Christian]

Hey Alison,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[asnieckus]

This reply has been marked as private.

[Christian]

You web host might have some limitation on WordPress using admin-ajax.php. Once you click to trigger the lightbox, it returns an error:

jquery.themepunch.essential.min.js?ver=2.1.0.1:8 POST http://learningcooperatives.org/wp-admin/admin-ajax.php 404 (Not Found)

Please forward this information to them so they can check error logs that might be related to this.

Alternatively, you can try using sub-folder multisite site setup instead of sub-domain or simply use single WordPress install.

Thanks.

[asnieckus]

Just wanted to let you know that my web host upgraded the php version for our sites to 5.4, which fixed the issue with the lightboxes not opening. Thanks for your help on this :).

Alison

[Rahul]

Good to hear that.

If you still have anything to ask, let us know. We’d be happy to assist you with everything.

Thanks for using X.

[Author]

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