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  • May 31, 2016 at 6:10 am #1017897
    Brian
    Participant

    Hi, I’m running x-theme 4.3.0. my wp dashboard says that I can update to 4.4.2. It asks me to click the link to Validate X to enable automatic updates. I do this and get a new page that says Congratulations it succeeded. Then I go back to the dashboard and click to update X and get an error message saying:

    “The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme X (1/1)
    An error occurred while updating X: X is not validated. Validate X to enable automatic updates
    Disabling Maintenance mode…

    All updates have been completed.”

    I’m hoping to get this updated because X-theme is not allowing changes to be made in cornerstone and I hope this solves the issue.

    Thanks for your help.
    BJ

    May 31, 2016 at 6:46 am #1017950
    Christian
    Moderator

    Hey BJ,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    June 2, 2016 at 3:39 am #1021723
    Brian
    Participant
    This reply has been marked as private.
    June 2, 2016 at 7:20 am #1021999
    Darshana
    Moderator

    Hi there,

    I have updated your X theme & Cornerstone. There is another recent update which have released (X v4.5.1) and you should be able to update it by yourself.

    Thanks!

    June 2, 2016 at 8:17 am #1022111
    Brian
    Participant
    This reply has been marked as private.
    June 2, 2016 at 10:20 am #1022346
    Joao
    Moderator

    Hi Brian,

    You can do trough WP-Admin Dashboard

    Let us know if you have any other questions

    Thanks

    Joao

    June 3, 2016 at 5:23 am #1023947
    Brian
    Participant
    This reply has been marked as private.
    June 3, 2016 at 8:46 am #1024193
    Joao
    Moderator

    Hello There,

    Thanks for writing in!
    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope this helps.

    Let us know if you still face this issue after following these steps.

    Thanks

    Joao

    June 9, 2016 at 3:36 am #1033644
    Brian
    Participant

    Hi, thanks for your reply.

    In Addons –> Home there is no link or button to revoke the license. I’ve attached a screen shot for you.

    cheers,
    bj

    June 9, 2016 at 3:43 am #1033652
    Brian
    Participant

    I’ve also included a screenshot of our themeco license page. The production website URL is now hosted with a different provider. Maybe this is the reason the updates and license revoke links don’t appear??

    Should we change this?

    cheers,
    bj

    June 9, 2016 at 4:43 am #1033723
    Christian
    Moderator

    In the Addons page, please scroll down to the very bottom and you’ll see the Revoke Validation link (see attachment).

    Thanks.

    June 9, 2016 at 5:04 am #1033751
    Brian
    Participant

    Thanks. I successfully revoked the license in X Addons.
    But when I go to my themeco account page there is no choice to revoke the license. Do I remove the production URL?

    Please see attached screenshot.

    cheers,
    bj

    June 9, 2016 at 5:31 am #1033781
    Brian
    Participant
    This reply has been marked as private.
    June 9, 2016 at 7:42 am #1033916
    Joao
    Moderator

    Hi There,

    Go to Wp-Admin > Plugins > Installed Plugins > and you will have options ALL | Active | Inactive | Update Available

    Click on Update Available.

    Hope that helps,

    Let us know if you need help with anything else.

    Thanks

    Joao

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