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[CrystalTiffanyTan]

Hi X Theme,

I’m encountering an error whenever I try to update X Theme.

This is the error message i receive: An error occurred while updating X: Update package not available.

Any idea what’s causing this?

Thanks

[CrystalTiffanyTan]

This reply has been marked as private.

[Nabeel A]

Hi there,

Thanks for writing in! I’m getting an error while logging in to your site:

ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

I tried changing the few browsers as well but getting the same error. Can you please check this at your end.

Thanks!

[CrystalTiffanyTan]

Hello! It should be working fine now. Please try to login again.

Thank you!

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
Please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

Hope this helps.

[CrystalTiffanyTan]

Got it! Thank you very much!

[Joao]

You are welcome.

Let us know if you need further help.

Joao

[Author]

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