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[Brian]

Hi, I try to update cornerstone from within WP 4.5.2 and get the following message:

“The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin Cornerstone (1/1)
An error occurred while updating Cornerstone: X is not validated. Validate X to enable automatic updates.
Disabling Maintenance mode…

All updates have been completed.”

I click the link to validate X but still get the same error message.

By the way, I first also tried to update X via the same process and get the same error message above.

I’m hoping to get this updated because X-theme is not allowing changes to be made in cornerstone and I hope this solves the issue.

Thanks for your help.
BJ

[Christopher]

Hi there,

Thanks for writing in!

What’s you current version of X? if it’s older than 4.4.0, please follow this link https://community.theme.co/kb/updating-your-theme-and-plugins/ to update theme manually, the follow the steps :

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.
5] Now you should be able to update plugins from WP dashboard.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope it helps.

[Author]

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