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  • July 22, 2014 at 11:23 am #72012
    Ben W
    Participant

    Hi,

    site in development and it just keeps timing out and crashing

    logs give this error most of the time
    PHP Fatal error: Call to undefined function is_plugin_active() in /var/www/vhosts/###/httpdocs/wp-content/plugins/js_composer/config/map.php on line 2340, referer: http://###/wp-admin/edit.php?post_type=page

    using theme version 2.1.0, with
    xshortcodes Version 2.3.2
    WPBakery Visual Composer 4.1.3

    any ideas?

    July 23, 2014 at 12:03 am #72282
    Christian
    Moderator

    Hey Ben,

    Please give us access to your WordPress admin and FTP so we could see and troubleshoot the issue.

    Thanks.

    July 28, 2014 at 6:25 pm #74588
    Ben W
    Participant

    problem fixed, it was to do with the fact it was on a subdomain which had too strict a limit on the openbase_dir settings. Oce settings were revised the site now workds fine.

    July 29, 2014 at 7:13 pm #75112
    Rad
    Moderator

    Great find Ben! Thanks for letting us know 🙂

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