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  • #1200266
    Samuel B
    Participant

    Hi migrated this site over from a staging domain to this one (also a staging but needed more server space).

    When i validate the theme i get the error: “Uh oh, we couldn’t check if this license was valid.”
    When i click details I get this info:

    array(6) {
    [“headers”]=>
    object(Requests_Utility_CaseInsensitiveDictionary)#545 (1) {
    [“data”:protected]=>
    array(4) {
    [“date”]=>
    string(29) “Mon, 03 Oct 2016 09:38:12 GMT”
    [“server”]=>
    string(58) “Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4”
    [“content-length”]=>
    string(3) “491”
    [“content-type”]=>
    string(29) “text/html; charset=iso-8859-1”
    }
    }
    [“body”]=>
    string(491) ”

    Not Found

    Please help !

    Thank you

    Sam

    #1200267
    Samuel B
    Participant
    This reply has been marked as private.
    #1200310
    Christopher
    Moderator

    Hi there,

    Please contact your host provider and make sure required settings and options are available. Here is a form letter you may use:

    Hello [provider],
    
    My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:
    
    [screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]
    
    Could you please do the following?
    
    – Ensure my site can reach this domain: community.theme.co
    – Ensure cURL is working, and allow_url_fopen is enabled.
    – Ensure PHP is configured with the latest CA Root Certificates.
    – Check into the error message above.
    
    Please advise on anything you discover. Thank you.

    let us know how it goes.

    #1238638
    ambsvan
    Participant

    I also have this problem with a new install on digital ocean. Attached error

    #1239075
    Darshana
    Moderator

    Hi there,

    We have seen this issue often due to PHP CURL Extension is not installed on your server environment.


    @ambsvan

    If you’re using DigitalOcean, log into your server using SSH and run the following command to install PHP CURL.

    If you’re using PHP 5, run the following command.
    sudo apt-get install php5-curl

    If you’re using PHP 7, run the following command.
    sudo apt-get install php-curl

    Then restart your web-server, for example if you’re running apache.
    sudo service apache2 restart

    Hope that helps.

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