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  • February 16, 2017 at 11:23 am #1373817
    grafmartin
    Participant

    Having issues suddenly! Sit is down!! http://leroysautocare.net/ Help! Site has been working for over 1 year and no updates or anything was done

    Tahnks

    February 16, 2017 at 11:43 am #1373840
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    I am getting blank page while visiting your website. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    February 16, 2017 at 12:57 pm #1373946
    grafmartin
    Participant
    This reply has been marked as private.
    February 16, 2017 at 1:16 pm #1373963
    grafmartin
    Participant
    This reply has been marked as private.
    February 16, 2017 at 1:21 pm #1373973
    grafmartin
    Participant

    Thanks in advnace for your help

    February 16, 2017 at 2:24 pm #1374024
    grafmartin
    Participant

    Any update? Site is still down. I have tried all things I have searched that might help

    February 16, 2017 at 5:25 pm #1374201
    grafmartin
    Participant

    Are you able to help yet today? Thanks

    February 16, 2017 at 8:04 pm #1374432
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! I have connected to your FTP account and I see that your X theme folder is missing (“/wp-content/themes/x”).

    Could you please ask your hosting provider to restore a recent backup of your site and see if that resolves your issue.

    Thanks!

    February 17, 2017 at 4:54 am #1374792
    grafmartin
    Participant

    It is there! The installation directory is /new/wp-content/themes/…

    February 17, 2017 at 5:08 am #1374806
    grafmartin
    Participant

    But that tipped me to a workaround..to duplicate the files in the /wp-content/themes/.. directory there must be something in one of my other files that for some reason, suddenly is pointing to the main directory for the theme files only!

    February 17, 2017 at 7:25 am #1374938
    Darshana
    Moderator

    Hi there,

    I have resolved your issues now and your site should function correctly. Please make sure to clear your browser cache before testing the site again.

    Let us know if you need anything else.
    Thanks!

    February 17, 2017 at 7:48 am #1374954
    grafmartin
    Participant

    What did you do?

    February 17, 2017 at 8:18 am #1374986
    grafmartin
    Participant

    The site is now live to the public at /new and I did not want that.

    February 17, 2017 at 8:19 am #1374990
    grafmartin
    Participant

    I had it fixed and now it is wrong. Hmmm…

    February 17, 2017 at 10:44 am #1375235
    Darshana
    Moderator

    Hi there,

    I have re-generated your permalink settings and then set your site URL with “/new” under Settings -> General section.

    Thanks!

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