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  • December 3, 2016 at 10:14 am #1279858
    TaverasJose
    Participant

    Hi,
    I;m experiencing an odd error on Cornestone and cannot work on my site.
    Il literally just happened. It was working well and then this.
    I’m sending my sites credentials on the next post so you guys can take a look please.
    This is critical time for us as we have a deadline to post by monday.

    December 3, 2016 at 10:15 am #1279861
    TaverasJose
    Participant
    This reply has been marked as private.
    December 3, 2016 at 10:38 am #1279873
    Thai
    Moderator

    Hey There,

    The password is incorrect.

    Could you please double check?

    Thanks.

    December 3, 2016 at 10:53 am #1279881
    TaverasJose
    Participant
    This reply has been marked as private.
    December 3, 2016 at 11:39 am #1279902
    Thai
    Moderator

    Hi There,

    Upon checking your website, you had 26 active plugins.

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Hope it helps.

    December 3, 2016 at 12:04 pm #1279917
    TaverasJose
    Participant

    The plugins were operational
    all morning when the site was working.
    I didnt upgrade or activate any of them.
    Why would the all of a sudden cause a
    conflict.

    December 3, 2016 at 9:26 pm #1280222
    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the ftp login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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