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[Eric]

Hi Guys!

Our site is kicking an error message when you add an item to the cart. What do I need to do?

Site: https://godbelongsinlouisville.org/shop/

[Prasant Rai]

Hello Eric,

Thanks for writing in!

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

[Eric]

That didn’t fix the problem. I deactivated all plugins and still got an error when tying to add an item to the shopping cart. Error reads:

Fatal error: Call to undefined function wc_get_product_attachment_props() in /home2/simple/public_html/godbelongsinlouisville.org/wp-content/themes/x/woocommerce/single-product/product-image.php on line 28

[Prasant Rai]

Hello Eric,

Thanks for writing in!

In that regards please share login details of your website.

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Eric]

This reply has been marked as private.

[Darshana]

Hi there,

Try updating your WooCommerce version to v2.6.4 and see if that works for you. Latest compatible version numbers are listed here (https://community.theme.co/kb/version-compatibility/).

Hope that helps.

[Eric]

I did that and now the entire site throws an error! Please advise. We need to get this fixed immediately!

[Lely]

Hello Eric,

You are using an outdated version of WordPress.
The function is_embed is not included in WordPress below version 4.4.
Please update your WordPress. Don’t forget to backup your site before doing this.

Hope this helps.

[Eric]

Thank you. Fixed it!

[Prasant Rai]

You are most welcome. 🙂

[Author]

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