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[rabbler]

Hi guys

Working on a new theme x install for a client and getting errors installing revolution slider?

No idea why

prevents me loading the demos

[rabbler]

This reply has been marked as private.

[Darshana]

Hi there,

What’s the username of accessing your site? also provide WP credentials along with your FTP credentials to check the issue.

Thanks!

[rabbler]

This reply has been marked as private.

[Rue Nel]

Hello Rabbler,

Thanks for providing the information. I have tried installing the Slider Revolution plugin and it is now installed. The error you previously encountered may have been cause by the server outage from our end. Please login to your WP dashboard and activate the plugin.

If you need anything else, please let us know.

[rabbler]

No way? Okay, well thanks for that! Once again, top notch service.

[rabbler]

Sorry guys, just checked, still no dice on my end?

Doesnt look installed at all, and it wont let me do it either!

🙁

[Joao]

Hi There,

Once you install any plugin manually via FTP be is necessary to activate it.

I did activate it for you and now it is fully working and your dice is there 🙂

Hope it helps,

Let us know if you need further help.

Joao

[rabbler]

I was away for a few days! Thanks for finding my dice!!!

[rabbler]

Hey ya, maybe its not my dice after all and more my marbles that are missing!

I still cant see that its installed? Heres screen grabs showing its missing.

Im mad confused now, are you sure you are logging into the right site? Bangbang.ie ?

[Thai]

Hi There,

I can’t access to your website:

http://i.imgur.com/y0fzkbZ.png

Could you please provide us with the authentication password as well?

Thank you.

[rabbler]

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[Rue Nel]

Hello There,

The given username and password to access your site is not working for us. Please double check it. For the meantime, “Error Encountered: Details” could mean that you may have revoke the license or you have unassigned the url from the license. Please revalidate your X theme and do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[rabbler]

Hi, i just went through this process step by step and it did not work for me.

Im very busy at the momeny, hence my slow reponse time.

[Jade]

Hi there,

It seems that you have just provided the admin access to http://www.rabble.ie/.

Kindly provide the admin details to http://bangbang.ie/ as well so that we could check Revolution Slider on our end on your setup. Also, kindly confirm the FTP details. Thank you.

[Author]

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