Docs

[gselway]

Hi,

I feel like this plug-in is very broken on my website. It has never worked 100%.

There are multile issues, i’m sending traffic to a quote tool built using the E&P Form Builder, it often doesn’t load correctly, fails to send the quote on submission, takes an age to send or sends a pdf that can’t be opened due to an error.

Please can somebody take a look at my site?

I’m wasting money on traffic and might just use a different plug-in. I’d prefer not to as the E&P builder is good when it works, plus it took time to create.

Thanks

Gavin

[gselway]

Also intermittently the plug-in will ask me for a licence key, there is no clue how to find this for the bundled version.

[Christian]

Hey Gavin,

This is most likely due to poor web host performance. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– cPanel credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[gselway]

This reply has been marked as private.

[Paul R]

Hi,

Yes, it’s your godaddy login.

The WordPress admin login provided is not working, kindly check again and let us know.

Thanks

[gselway]

This reply has been marked as private.

[Christian]

I see you’re using a security plugin. Would you mind clearing all caches and deactivate all third party plugins and check if the issue persists?

Thanks.

[gselway]

Hi the problem is intermittent, today it seems to work so i’m not sure the test will provide any insight!

I had recently cleared the caches.

[Christian]

Other plugins could affect performance of other plugins so it is best to try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

That will provide insight. We’ll know that the issue is not caused by another plugin.

Thanks.

[gselway]

I’ll tell you the problem… Go Daddy.

You were right the first time. :).

I’ve changed my host this morning and I know have zero issues… for now.

For anyone that is interested, I have gone with Big Wet Fish. Superb support and my website performance has completely transformed.

[Christian]

Glad you’re sorted out. In the future, if your site gets a lot of traffic, it is recommended to move to a managed WordPress hosting.

Thanks.

[gselway]

Everything is working great and as expected now.

I have another related question though.

How can I change the email address that the results of the form submission is sent from.

At the moment the people that use my form get an email from [email protected], rather i’d prefer this to be my [email protected] email address.

Thanks

Gavin

[Christian]

Hey Gavin,

Please try changing the Admin email in Form setting > Email. See https://community.theme.co/kb/integrated-plugins-estimation-and-payment-forms/

If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

Thanks!

[Author]

Posts