Docs

[bluestack]

Hi,

I’m running the latest WordPress/X-Theme/Cornerstone builds.

Every time I create a new Envira gallery, and I check the live page the lightbox doesn’t work.

Existing galleries work fine.

I have cleared and disabled the cache on the site and my computer, still the same issue.
I’ve disabled all plugins except Cornerstone and Envira and createed a new gallery and still the same issue.

Is this a quick fix or do I have to start reinsatlling plugins?

[Nabeel A]

Hi there,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

[minyona]

I’m having the same issue.

[Jade]

Hi Minyona,

Please provide us with the URL of your site so that we can check. Thank you.

[minyona]

This reply has been marked as private.

[Lely]

Hi There,

I can see the following error when I check the page:
jquery.js?ver=1.12.3:2 Uncaught Error: Syntax error, unrecognized expression: div.envirabox-title a[href*=#]:not([href=#]). See attached screenshot.
You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. If the issue still persists after plugin test, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[minyona]

This reply has been marked as private.

[Rahul]

Hi,

Can you please try reinstalling the plugin?

Please remove the plugin via FTP and then install again from the WordPress backend.

Thanks

[dutjen]

Hi

I am having exactly the same issue. I deleted envira and re-installed it over the “X Addons” menu. I also disabled all the plugins exept envira, but still, no lightbox.

When I open the debuggin console on my chrome browser, I get the following error:
Uncaught Error: Syntax error, unrecognized expression: div.envirabox-title a[href*=#]:not([href=#])

Wordpress is on 4.5.2–de_CH_informal
X is on 4.4.2

I have an other installation on the very same server working fine…

Best regards
Chris

Working site: https://www.dutjen.ch/in-der-umgebung/
Site not working: https://www.burger.ag/736-2/

[Jade]

Hi @dutjen,

Would you mind posting a new thread then please provide us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[dutjen]

Hi

that’s fine. I opened a new thread: https://community.theme.co/forums/topic/lightbox-on-envira-gallery-not-opening/

br
chris

[Joao]

@minyona,

Please let us know if you are still experiencing the issue after following the recommendations provided by Lely and Rahul.

Thanks,

Joao

[Blupace]

I have the exact same issue. I have created a new thread here:
https://community.theme.co/forums/topic/ess-grid-with-envira-gallery/

[Rad]

Thanks, let’s discuss that on your thread 🙂

[Author]

Posts