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  • July 21, 2016 at 12:48 am #1096533
    marafi
    Participant

    Hey there,

    The email forms plugin isn’t working well for me. I’ve added the API key correctly and it seems like its working fine but as I try to refresh the email lists on the plugin page of the admin dashboard.

    I’ve added the short code to the main page of the website and when I tried to test it, I found out that clicking the submit button after writing out my full name and email doesn’t do anything.

    July 21, 2016 at 12:52 am #1096536
    marafi
    Participant
    This reply has been marked as private.
    July 21, 2016 at 1:33 am #1096561
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Upon checking, the form is no longer in your homepage. Is there any chance that you can add it back again so we can check it?

    Thank you.

    July 21, 2016 at 1:51 am #1096570
    marafi
    Participant
    This reply has been marked as private.
    July 21, 2016 at 2:00 am #1096572
    Rue Nel
    Moderator

    Hello There,

    Upon checking, there is an error 500 or Internal Server Error (http://prnt.sc/bvka27). Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    July 21, 2016 at 2:08 am #1096581
    marafi
    Participant
    This reply has been marked as private.
    July 21, 2016 at 2:40 am #1096614
    Rue Nel
    Moderator

    Hello Again,

    Thanks for providing the information. We have tried logging using the given credentials. Regretfully we could see any folders. Are you sure we are on the correct directory? All we see is this:

    For the meantime, can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

    Thank you.

    July 21, 2016 at 2:46 am #1096624
    marafi
    Participant

    Nevermind. I installed curl for php and that fixed it 🙂

    July 21, 2016 at 3:08 am #1096646
    Paul R
    Moderator

    Glad to know it’s fixed.

    Have a great day! 🙂

    July 21, 2016 at 3:11 am #1096652
    marafi
    Participant
    This reply has been marked as private.
    July 21, 2016 at 4:13 am #1096720
    Rue Nel
    Moderator

    Hello There,

    I see that you have removed the login credentials. Can you please confirm that this issue has been resolved?

    Thank you very much.

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