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[Michael C]

Hey guys —

I’ve had this page on my website for a while now and it was working fine. Now it has a problem. It shows some html code: http://coloradohomerealty.com/blog-subscribe-sign-up/

I’ve not changed anything on the site – using an older version of X and using the X theme Mailchimp extension.

I have no way through my WordPress backend to directly address this code. It is being generated but the Email Forms (Mailchimp) extension as part of the form itself. When I go to the Email Forms set up screen, I just have access to enter certain parameters.

I’ve got a developer working on a complete rebuild of the site (on a separate staging environment, not on the production site) so we can get on the latest version of X. So it will get fixed in the next few weeks.

In the meantime, I’d like it to be working correctly. Anything I can do to make this work right?

Mike Cooke

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Joao

[Michael C]

This reply has been marked as private.

[Darshana]

Hi there,

The issue is that you’re using a very old version of X theme (v3.0.0) and the X-shortcodes plugin is replaced with our newly introduced Cornerstone plugin.

Check the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).

Please take a full backup of your site and then update your WordPress, X theme and then delete X-shortcodes plugin and install Cornerstone plugin.

You can refer to our update guide here (https://community.theme.co/kb/updating-your-theme-and-plugins/).

Let us know how it goes.
Thanks!

[Michael C]

I can’t do that at the moment. I’ve got a developer reimplementing the site on Version 4.x as the original implementation was done so poorly that I can’t update the theme.

Any other possible solutions?

Mike Cooke

[Rad]

Hi there,

Please add this code to your child theme’s functions.php, this will serve as proxy shortcode.

function x_do_nothing ( $atts, $content ) {

return do_shortcode( $content );

}

add_shortcode('x_section', 'x_do_nothing');
add_shortcode('x_row', 'x_do_nothing');
add_shortcode('x_column', 'x_do_nothing');

But you should remove it once you’re done updating your site. It will affect cornerstone once it’s installed.

Hope this helps.

[Author]

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