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[ajonesx]

Hi XThemers,

Have activated and enabled Olark with the Site ID in Add-on Menu and it shows as active on the Plugins page. However, my Olark account page still says ‘You haven’t installed Olark on your website yet!… Finish installing Olark.’

Do I still need to embed the <olark code> above the </body> tag as instructed on the account page with Olark? Would like the chat feature on every page of my website.

Looked for instructions on how to do this in the forum and couldn’t find any… if this is an essential step please provide complete instructions on the best way to acheive this. I’m running the X Child theme.

Thanks

[Rue Nel]

Hello There,

Thanks for writing in! To resolve this issue and add Olark in all your pages, since the child theme is already set up, please add the following code in your child theme’s functions.php file

function add_olark_code() ?>
   <!-- Add your Olark Embed code -->
     <olark code>
   <!-- Add your Olark Embed code -->
<?php }
add_action('wp_footer', 'add_olark_code');

Please do not forget to add the correct olark code. We would loved to know if this has work for you. Thank you.

[ajonesx]

No this did not work… Added code by pasting over (and eliminating) <olark code> and after that by pasting over
<!– Add your Olark Embed code –>
<olark code>
<!– Add your Olark Embed code –>

I also deleted the Zopim/Zendesk chat widget to avoid conflicts in this regard and refreshed the Olark Integration in Add-Ons.

[Rupok]

Hi there,

Thanks for writing back. You can do this with the “Olark Integration” extension. Kindly follow this – https://community.theme.co/kb/extension-olark-integration/

Cheers!

[ajonesx]

Hi XThemesters,

Still not working… tried new installation of Olark several times by following above instructions exactly (i.e. using site ID# only without any additional code in footer.) Also purged existing ID# before disabling Olark in Add-ons and then deleteted the Olark plugin from Plugins page each time before reinstalling / activating / enabling / and adding Site ID#.

BTW – Yes I have a free Olark account set up.

[Joao]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

Joao

[ajonesx]

This reply has been marked as private.

[Christian]

Hey there,

Please check your Olark account again. I’ve tested my Olark ID and it works. I pasted your ID again and now the chat bubble shows up (see attachment). Please note that it might take some time to connect Olark server.

Thanks.

[Author]

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