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January 28, 2017 at 7:21 pm #1349194
gabriellavanrijParticipantHi there. Users used to be able to comment on my blog which uses Disqus, but now no one can enter a comment. I get a notice of “Invalid API key”. Any help would be greatly appreciated to re-enable commenting. Thanks!
http://gabriella.global/one-young-mans-quest-movie-lion-2016-gives-hope-others-searching-answers/
WordPress 4.7.2 running X – Child Theme theme. 4.6.4.
January 29, 2017 at 2:03 am #1349372
ChristopherModeratorHi there,
I see 403 error on your site. After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.
Hope it helps.
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