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Posts
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we are having a reoccurring issue where we have been receiving duplicate orders from the same customer because they click the “place order” button on our site more than once. I would like to know how to disable the button while the order is processing to avoid any duplicate orders.
Thank you!
Hello There,
Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
Regards.
the url is http://www.infinitylife.us
Hello There,
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look and do a test order to simulate the ordering process in your site?
To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password (only if necessary)Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thank you.
Thanks for writing in! Regretfully, at this time I am not entirely certain what it is you would like to accomplish based on the information given in your post. If you wouldn’t mind providing us with a little more clarification on what it is you’re wanting to do (a link to a similar example site would be very helpful, or perhaps some screenshots), we’ll be happy to provide you with a response once we have a better understanding of the situation.
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