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  • Author
    Posts
  • May 22, 2016 at 6:06 am #1003753
    Christopher
    Moderator

    Hi there,

    Please check FTP credentials again, it show one directory which is empty.

    Thanks.

    May 23, 2016 at 5:06 am #1004909
    yoz
    Participant

    Hi

    Did you try and login, as i still can’t access my homepage

    Thankyou

    May 23, 2016 at 5:39 am #1004944
    Paul R
    Moderator

    Hi,

    Yes, I tried to login to your ftp but it looks like it doesn’t have correct access as I can’t see your wordpress files.

    Kindly double check the logins and let us know.

    Thanks

    May 24, 2016 at 12:10 am #1006592
    yoz
    Participant
    This reply has been marked as private.
    May 24, 2016 at 1:42 am #1006671
    Paul R
    Moderator

    Hi,

    Thank you for providing your login credentials.

    After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

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