Navigation
Archive / Development copy API not validating
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • August 16, 2016 at 4:10 pm #1134196
    margjordan
    Participant

    I am attempting to validate my x theme copy for a staging site. I have included screen shots of my dashboard with the url registered for both live and dev sites. but am getting the message: This site URL is not a match for your API key.

    Thank you.

    August 16, 2016 at 10:39 pm #1134636
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – API key

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 17, 2016 at 12:34 pm #1135473
    margjordan
    Participant
    This reply has been marked as private.
    August 17, 2016 at 1:38 pm #1135562
    Rupok
    Member

    Hi there,

    It seems you are using an older version of X and apparently it’s broken – http://prntscr.com/c6z43f

    Let’s update the theme manually for now. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

    You can just place the extracted theme folder x under wp-content/themes/ folder using FTP replacing the old theme folder.

    Also please follow the installation video to understand it better – https://community.theme.co/kb/theme-installation/

    After updating the theme, let try validating your site with the purchase code.

    Hope this helps.

    Cheers!

    August 17, 2016 at 3:44 pm #1135748
    margjordan
    Participant

    All updated now, but still broken. The gibberish is still at the top.

    August 17, 2016 at 11:26 pm #1136238
    Rupok
    Member

    Hi there,

    Thanks for writing back. It seems you had a broken Cornerstone. I have removed the Cornerstone and the fresh version was installed automatically since you already validated X.

    Everything should be fine now.

    Cheers!

    August 18, 2016 at 11:09 am #1137039
    margjordan
    Participant

    Thank you!

    August 18, 2016 at 11:37 am #1137073
    Rahul
    Moderator

    You’re most welcome!

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1134196 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>