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[tivsindustries]

I can’t seem to get my development site to validate. I keep getting a “This site URL is not a match for your API key.” error.
My production site validates as expected and I’ve added my dev site to my license, but I keep getting the same error.

X is horribly (3.2.3) out of date on both sites and I’d like to make sure nothing breaks on the dev site before I update production.

[Jade]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– API Key/Purchase Code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[tivsindustries]

This reply has been marked as private.

[Joao]

Hi there,

You need to perform a manual update before registering because we changed the validation system from your version and now we use the Envanto Purchase code instead of an API.

Please backup your website and please try the following workaround.

1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

2. Temporary disable any caching plugins and purge all your server cache.

3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.

***The credentials above given didn´t work, could you please check if they are correct?

Thanks

Joao

[Author]

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