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  • June 21, 2016 at 10:11 am #1052668
    clitara66
    Participant

    Hi there,

    I have just installed X for a client and I want to import the Education Demo content. But I get an error (attached). Any suggestions?

    Thanks!
    Tara

    June 21, 2016 at 10:59 am #1052726
    Rahul
    Moderator

    Hi There,

    please check your server permission and see if the permissions set correctly.

    here is a link for more information:
    http://codex.wordpress.org/Changing_File_Permissions

    Hope it helps.

    June 21, 2016 at 11:59 am #1052828
    clitara66
    Participant

    Hi,

    I had my ISP person check this, he made some adjustments to the permissions and nothing has worked. Do you have other suggestions?

    Tara

    June 21, 2016 at 12:38 pm #1052914
    Rahul
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply.     This ensures your information is only visible to our staff.

    Thanks.

    June 21, 2016 at 12:46 pm #1052931
    clitara66
    Participant
    This reply has been marked as private.
    June 21, 2016 at 12:47 pm #1052932
    clitara66
    Participant

    Oh, fyi I am trying to import the Education demo content. Right now I have it set to Icon 10 but I haven’t done anything that needs to be saved…

    Thanks!

    June 21, 2016 at 3:46 pm #1053198
    Jade
    Moderator

    Hi Tara,

    I tried to import the demo but it still fails even if I clear the demo content cache.

    Please try to check this on your end:

    PHP Memory Limit – follow this post on how to set it (https://community.theme.co/forums/topic/church-expanded-demo-fails-to-import-with-1and1-server/#post-383873)
    PHP Max Script Execute Time – set to 300 (http://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/)

    Additionally you can enable error log file to narrow down your issue (https://community.theme.co/forums/topic/bp_setup_current_user-error-when-in-customizer/#post-148541).

    If the suggestions from the links above fail, kindly provide us with your FTP details.

    June 21, 2016 at 5:38 pm #1053323
    clitara66
    Participant
    This reply has been marked as private.
    June 22, 2016 at 12:47 am #1053795
    Christopher
    Moderator

    Hi there,

    Would you please confirm if we have permission to try to setup demo content for you?

    Thanks.

    June 22, 2016 at 11:01 am #1054561
    clitara66
    Participant

    You have my permission—I would be thrilled to get this installed today 🙂

    Please be mindful that their current site needs to remain live and in place throughout the process:

    Home

    Thank you!
    Tara

    June 22, 2016 at 4:34 pm #1055135
    Darshana
    Moderator

    Hi there,

    I have checked your setup and I would suggest you to try again with a brand new installation of WordPress. That should resolve most of the common problems including demo content importing.

    Let us know how it goes.

    June 23, 2016 at 9:42 am #1056401
    clitara66
    Participant
    This reply has been marked as private.
    June 23, 2016 at 12:49 pm #1056701
    Joao
    Moderator

    Hi There,

    I have successfully installed Education Demo for you.

    Hope that helps,

    Joao

    June 23, 2016 at 1:03 pm #1056722
    clitara66
    Participant

    THANK YOU THANK YOU THANK YOU!!!!

    Tara

    June 23, 2016 at 1:06 pm #1056724
    Rahul
    Moderator

    You are welcome, Tara!

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