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  • July 3, 2016 at 2:13 am #1070128
    glenson
    Participant

    Hi,

    I’m on wordpress 4.5.3, installed X Theme and extension via ftp upload, installed and activated most of the plugins. And then downloaded the Ethos 3 demo via the X Addons -> Demo Content -> Ethos 3. The demo installation finished successfully with no error but when loading the home page the page looks broken, other than the header and footer which displays almost correctly the centre body of the page displays only the raw html shortcodes.

    Please help.

    Thank You

    July 3, 2016 at 2:19 am #1070130
    glenson
    Participant
    This reply has been marked as private.
    July 3, 2016 at 3:28 am #1070172
    Rue Nel
    Moderator

    Hello There,

    Thanks for the very detailed information. To resolve this issue, please install Cornerstone. Most of the time, it will get installed automatically when install install X. If ever it is not installed yet, you can get the latest version from here: http://your-domain.com/wp-content/themes/x/framework/plugins/cornerstone.zip

    And by the way, I already added your site in my host file but it seems it is not displaying.

    July 10, 2016 at 1:21 pm #1080375
    glenson
    Participant

    Hi. Thanks.. installing cornerstone seems to fix things.

    I have another problem.

    I’m trying to use the export settings for the ConvertPlug, I’ve already created a Modal Popup, but when I click Export, it crashes.

    Please refer to the attached screenshot.

    July 10, 2016 at 9:39 pm #1080702
    Rue Nel
    Moderator

    Hello There,

    I did some further investigation. I noticed that you are using PHP version 5.3.29 and WordPress 4.5 requires at least 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,

I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
I was wondering if my account supported the following:

- PHP 5.6 or greater
- MySQL 5.6 or greater
- The mod_rewrite Apache module

Looking forward to your reply.

    Hope this helps. Kindly let us know.

    August 9, 2016 at 12:42 pm #1124093
    glenson
    Participant
    This reply has been marked as private.
    August 9, 2016 at 1:49 pm #1124225
    Jade
    Moderator

    Hi there,

    Yes, when you go to your license page then for every license you could use it for a production and development link (staging).

    September 20, 2016 at 1:28 am #1182693
    glenson
    Participant
    This reply has been marked as private.
    September 20, 2016 at 4:34 am #1182866
    Lely
    Moderator

    Hi There,

    Can you check in with your hosting? Your site seems to be so slow.
    I did check connect page and it is loading fine. See attached screenshots.

    September 20, 2016 at 7:23 am #1183039
    glenson
    Participant
    This reply has been marked as private.
    September 20, 2016 at 7:31 am #1183046
    glenson
    Participant
    This reply has been marked as private.
    September 20, 2016 at 7:32 am #1183047
    glenson
    Participant
    This reply has been marked as private.
    September 20, 2016 at 10:21 am #1183260
    Christian
    Moderator

    I went to your live site and yes I see the issue. You haven’t update your PHP version yet though. That is required. Otherwise, we couldn’t help.

    Thanks.

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