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  • May 17, 2016 at 9:59 am #995544
    guna
    Participant

    Hi,

    Starting today, the icons are missing from the site. Please see attached screenshot.

    URL: http://cintadurian.com/
    WP Version: 4.5.2
    X version: 4.4.2

    Thank you and please let me know now to fix this.

    May 17, 2016 at 10:00 am #995546
    guna
    Participant

    Upload error on the first attempt due to file size. Please find attached screenshot.

    May 17, 2016 at 11:17 am #995741
    Rupok
    Member

    Hi there,

    Thanks for updating. It seems Font Awesome Icons are not loading – http://prntscr.com/b56008

    The font location returning 404 error (i.e. http://cintadurian.com/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2)

    So, let’s go to the directory and see if the font files exists there or not. If you see the files there but still returning 404 error then it’s a permission issue. Please try resetting your WordPress files and folders permissions. The correct settings can be found at http://www.smashingmagazine.com/2014/05/08/proper-wordpress-filesystem-permissions-ownerships/

    These files should have 644 permission.

    If you are using IIS then note that IIS doesn’t enable the .woff or .woff2 mime type by default, so we’ll need to add some additional rules to the web.config for this.

    For more information please refer to the link below.

    https://community.theme.co/kb/solutions-to-potential-setup-issues-font-awesome/

    Hope that helps.

    Cheers!

    May 18, 2016 at 6:37 pm #998327
    guna
    Participant

    I am in the directory via FTP…what is the folder path for the font files?

    May 18, 2016 at 6:44 pm #998337
    guna
    Participant

    Never mind. I found the “Fonts” folder. All files are at 644 settings and the “font awesome” folder is at 755.
    Still not loading.

    Let me check the next step…

    May 18, 2016 at 7:00 pm #998355
    guna
    Participant
    This reply has been marked as private.
    May 18, 2016 at 7:08 pm #998358
    guna
    Participant
    This reply has been marked as private.
    May 18, 2016 at 11:42 pm #998786
    Rupok
    Member

    Hi there,

    I don’t think the permission is set right as it still can’t be accessed publicly – http://cintadurian.com/wp-content/themes/x/framework/fonts/font_awesome/fontawesome-webfont.woff2

    Kindly follow this for more information and other settings – https://community.theme.co/kb/solutions-to-potential-setup-issues-font-awesome/

    Thanks

    May 19, 2016 at 1:53 am #998911
    guna
    Participant
    This reply has been marked as private.
    May 19, 2016 at 3:00 am #998978
    Rupok
    Member

    Hi there,

    If you are using IIS then you are supposed to edit web.config. It would be better if you reach to your hosting provider to set the right permission for you. Let them know that the font files are not accessible publicly. Hope they will be able to assist you on this better. Unfortunately we can’t assist much when the issue is on your server or configuration.

    Cheers!

    May 19, 2016 at 12:35 pm #999856
    guna
    Participant

    I think the main problem is that my .htaccess got attacked and affected the entire root and all sub-directories/websites

    May 19, 2016 at 3:49 pm #1000256
    guna
    Participant

    Is the web.config located in the root? Or is it another term for wp-config?

    May 19, 2016 at 4:40 pm #1000308
    Friech
    Moderator
    This reply has been marked as private.
    May 20, 2016 at 12:53 pm #1001883
    guna
    Participant
    This reply has been marked as private.
    May 20, 2016 at 12:56 pm #1001889
    guna
    Participant
    This reply has been marked as private.
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