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  • September 1, 2016 at 10:52 am #1157039
    Lance C
    Participant

    I have written support and posted in the forums, and was emailed to remove and re-add the URL of my site – but I still cannot get the site validated.

    Others seem to be having the same issue, is there any idea as to when this will work, or if there is a work around?

    Revoking the license and removing and the re-adding the URL in members area does not work.

    Was told to post back here if the prescribed fixes didn’t work.

    Thanks for any help!

    September 1, 2016 at 10:56 am #1157053
    Rahul
    Moderator

    Hey There,

    Sorry for all the trouble you have faced!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – Your license key (purchase code)
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks for understanding!

    September 1, 2016 at 12:05 pm #1157165
    Lance C
    Participant
    This reply has been marked as private.
    September 1, 2016 at 12:11 pm #1157176
    Lance C
    Participant
    This reply has been marked as private.
    September 1, 2016 at 2:19 pm #1157317
    Rubin
    Keymaster

    Hey There,

    Rubin here,

    Your bug is isolated to a small group of users and to investigate and troubleshoot we will need your FTP credentials. Looking forward resolving this for you.

    Rest assured that this is escalated to our lead developers.

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