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[Ronny B]

Hi there,
Already for a longer time i have issues when updating one of my X-theme’s. The combination of cornerstone and visual composer gives problems with the dashboard. The site works fine, but the dashboard is blank, if i want to change something. If i use an older cornerstone, i can access the dashboard and the elements of the visual composer again but i don’t see the content of those elements. The hosting provider of the site doesn’t have to offer a lot of help so i want to ask you to have a look. The site uses PHP version 5.6. I’ll sen you the inlog information in the next message.
greetings Ronny

[Ronny B]

This reply has been marked as private.

[Christian]

Hey Ronny,

Please backup your site and delete all third party plugins for a moment while we investigate.

Thanks.

[Ronny B]

Hi Christian,
i did what you asked. Tooltips-pro i use in my site, so a left it there but i have a back-up. so if you need to delete it, do so.
Greetings

[Christian]

Hey Ronny,

This is the error when Cornerstone is installed:

Fatal error: Out of memory (allocated 33554432) (tried to allocate 274692 bytes) in /homepages/44/d145226237/htdocs/wp-includes/wp-db.php on line 2963

I tried increasing the memory in wp-config.php and php.ini but didn’t fix the issue. I also reset your .htaccess. Here’s its content previously.

##
# @version $Id: htaccess.txt 10492 2008-07-02 06:38:28Z ircmaxell $
# @package Joomla
# @copyright Copyright (C) 2005 - 2008 Open Source Matters. All rights reserved.
# @license http://www.gnu.org/copyleft/gpl.html GNU/GPL
# Joomla! is Free Software
##

#####################################################
#  READ THIS COMPLETELY IF YOU CHOOSE TO USE THIS FILE
#
# The line just below this section: 'Options +FollowSymLinks' may cause problems
# with some server configurations.  It is required for use of mod_rewrite, but may already
# be set by your server administrator in a way that dissallows changing it in
# your .htaccess file.  If using it causes your server to error out, comment it out (add # to
# beginning of line), reload your site in your browser and test your sef url's.  If they work,
# it has been set by your server administrator and you do not need it set here.
#
#####################################################

##  Can be commented out if causes errors, see notes above.
Options +FollowSymLinks

#
#  mod_rewrite in use

RewriteEngine On

########## Begin - Rewrite rules to block out some common exploits
## If you experience problems on your site block out the operations listed below
## This attempts to block the most common type of exploit <code>attempts</code> to Joomla!
#
# Block out any script trying to set a mosConfig value through the URL
RewriteCond %{QUERY_STRING} mosConfig_[a-zA-Z_]{1,21}(=|\%3D) [OR]
# Block out any script trying to base64_encode crap to send via URL
RewriteCond %{QUERY_STRING} base64_encode.*\(.*\) [OR]
# Block out any script that includes a <script> tag in URL
RewriteCond %{QUERY_STRING} (\<|%3C).*script.*(\>|%3E) [NC,OR]
# Block out any script trying to set a PHP GLOBALS variable via URL
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
# Block out any script trying to modify a _REQUEST variable via URL
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})
# Send all blocked request to homepage with 403 Forbidden error!
RewriteRule ^(.*)$ index.php [F,L]
#
########## End - Rewrite rules to block out some common exploits

#  Uncomment following line if your webserver's URL
#  is not directly related to physical file paths.
#  Update Your Joomla! Directory (just / for root)

RewriteBase /

########## Begin - Joomla! core SEF Section
#
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} !^/index.php
RewriteCond %{REQUEST_URI} (/|\.php|\.html|\.htm|\.feed|\.pdf|\.raw|/[^.]*)$  [NC]
RewriteRule (.*) index.php
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization},L]
#
########## End - Joomla! core SEF Section

# BEGIN W3TC Browser Cache
<IfModule mod_deflate.c>
    <IfModule mod_headers.c>
        Header append Vary User-Agent env=!dont-vary
    </IfModule>
        AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon application/json
    <IfModule mod_mime.c>
        # DEFLATE by extension
        AddOutputFilter DEFLATE js css htm html xml
    </IfModule>
</IfModule>
# END W3TC Browser Cache
# BEGIN W3TC CDN
<FilesMatch "\.(ttf|ttc|otf|eot|woff|font.css)$">
<IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>
# END W3TC CDN
# BEGIN W3TC Page Cache core
<IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^(.*\/)?w3tc_rewrite_test/?$ $1?w3tc_rewrite_test=1 [L]
    RewriteCond %{HTTP:Accept-Encoding} gzip
    RewriteRule .* - [E=W3TC_ENC:_gzip]
    RewriteCond %{HTTP_COOKIE} w3tc_preview [NC]
    RewriteRule .* - [E=W3TC_PREVIEW:_preview]
    RewriteCond %{REQUEST_METHOD} !=POST
    RewriteCond %{QUERY_STRING} =""
    RewriteCond %{REQUEST_URI} \/$
    RewriteCond %{HTTP_COOKIE} !(comment_author|wp\-postpass|w3tc_logged_out|wordpress_logged_in|wptouch_switch_toggle) [NC]
    RewriteCond "%{DOCUMENT_ROOT}/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_PREVIEW}.html%{ENV:W3TC_ENC}" -f
    RewriteRule .* "/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_PREVIEW}.html%{ENV:W3TC_ENC}" [L]
</IfModule>
# END W3TC Page Cache core
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

Would you mind contacting your web host if the could increase your memory? Please pass the fatal error message to them.

Thanks.

[Ronny B]

Hi Christian,
i sent a support question for the increase of memory to the provider. I give you an reaction when i get the answer.
Greetings

[Prasant Rai]

Sure, let us know how it goes.

Thanks.

[Ronny B]

Hi support team,
Thanks to your investigation i learned a something more about PHP. My cliant had an old hosting contract from the time before i worked for him. so i upgraded the contract to a actual version with more functionality and less costs.
Thanks for your support.
This subject is solved

[Christopher]

Glad we could help you with this.

[Author]

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