Navigation
Archive / Customizer not loading
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • May 27, 2016 at 4:15 pm #1013515
    MartinM29
    Participant

    URL: http://www.cadfhs.org
    Stack: Integrity

    Until this week customizer has worked correctly, but today it will not load (the X just keeps spinning)

    Both Theme and Cornerstone are up to date and I’m not aware of any particular updates over the past few days.

    I have tried deactivating all plugins.. Still does not work.
    Have defined the memory limits in the wp-config.php file as recommended.. Still not working

    Can you guys help please?

    Login details in the next post.

    Many thanks for your help.

    May 27, 2016 at 4:20 pm #1013519
    MartinM29
    Participant
    This reply has been marked as private.
    May 27, 2016 at 10:55 pm #1013963
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Could you please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Please let us know how it goes.

    May 28, 2016 at 12:02 am #1014015
    MartinM29
    Participant

    Hi Rue,

    Thank you for responding. However I refer you to my original post where I explained I have already tried deactivating all plugins with no success.

    Any further suggestions would be helpful

    Best regards

    May 28, 2016 at 1:58 am #1014095
    Christopher
    Moderator

    Hi there,

    Please navigate to X addons page and export current customizer settings, next reset customizer settings and check if it solves the issue.

    Thanks.

    May 28, 2016 at 5:22 am #1014240
    MartinM29
    Participant

    Thank you for the suggestion.

    I just tried that and the customizer still does not load.

    Any further ideas welcomed.

    May 28, 2016 at 6:26 am #1014273
    Christopher
    Moderator

    Hi there,

    The plugin ‘WPMU DEV Dashboard’ is causing error in your console, please see the attachment.

    Please disable this plugin, clear cache and check again. If the issue persists, disable all third party plugins except those come with X while we’re troubleshooting.

    Thanks.

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1013515 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>