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  • July 8, 2016 at 4:02 am #1077680
    stephenw8010
    Participant

    When I click on the customizer, I get a gateway timeout error…Something is wrong here..please help

    July 8, 2016 at 4:03 am #1077681
    stephenw8010
    Participant
    This reply has been marked as private.
    July 8, 2016 at 7:37 am #1077826
    Paul R
    Moderator

    Hi,

    Thanks for writing in! I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

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