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  • #1262242
    BodhiJames
    Participant

    Hi there,

    I wanted to check in with you guys because for some reason, when I go into the customizer on my X Child Theme, the initial menu appears on the left, but when I click any of the options, the submenus all appear blank. I’ve attached a screenshot.

    Any idea what’s going on?

    Don’t want to delete the theme and reinstall because I want to save the settings and css I have stored there.

    #1262243
    BodhiJames
    Participant
    This reply has been marked as private.
    #1262247
    BodhiJames
    Participant

    Oddly enough, I can see the sub menus in Firefox.. Strange that they aren’t appearing in Safari.

    #1262257
    Darshana
    Moderator
    This reply has been marked as private.
    #1262295
    BodhiJames
    Participant

    That’s really strange, it just won’t work for me. I load customizer, I see the options on the main menu, but when I click into any of the menu items, it switches to the submenu but before anything appears, it all goes blank. The only way I can get out is to push the x in the top left that closes the customizer all together.

    As I said, it’s working fine in Firefox, and I can load x customizer on the other sites I am running X on in safari, so it’s only happening with this one site and I’m not sure why.

    #1262341
    Rad
    Moderator

    Hi there,

    I checked and it’s working okay too. Perhaps it’s your browser cache? Please provide a video recording too, we maybe testing it differently.

    Thanks!

    #1263030
    BodhiJames
    Participant

    Thanks, clearing the browser cache did it! Much appreciated.

    #1263252
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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