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  • #1019399
    gabriel m
    Participant

    http://prntscr.com/bavfyu <—this is what happens anytime I try to enter my customizer and I can’t seem to figure out the source of the problem, tried to reinstall the theme but to no avail.

    http://www.kopaysages.com

    also I used to have the integrity light theme http://prntscr.com/bavjas just before your latest update, but now the site goes retro (http://prntscr.com/bavjn2) if I activate that theme… maybe this has something to do with it?

    one last thing http://prntscr.com/bavk9h the modification option never loads, its just the eternal turning gray ball

    Anyways let me know, thanks

    #1019404
    gabriel m
    Participant

    it only stalls the headline and text shortcodes for some reason

    #1019464
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    #1019926
    gabriel m
    Participant
    This reply has been marked as private.
    #1019963
    Christopher
    Moderator

    Hi there,

    Upon checking your site, there was internal server error when trying to access customizer or edit a element in VC.
    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    #1020537
    gabriel m
    Participant

    turned akismet and contact form 7 off and then I could go into the customizer

    turned contact for 7 back on, din’t work again… repetitions of different sequences

    finaly turned cornerstone off and x-shorcodes on and this worked

    Now everything is back on with cornerstone on and x-shortcodes off

    all is now good…

    I don’t get exactly why but… maybe it was only because I did many updates yesterday and the sequencing somehow tweeked some things..

    anyways, thank you anywhoo

    #1020780
    Rahul
    Moderator

    You are most welcome!

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