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May 31, 2016 at 11:32 pm #1019399
gabriel mParticipanthttp://prntscr.com/bavfyu <—this is what happens anytime I try to enter my customizer and I can’t seem to figure out the source of the problem, tried to reinstall the theme but to no avail.
also I used to have the integrity light theme http://prntscr.com/bavjas just before your latest update, but now the site goes retro (http://prntscr.com/bavjn2) if I activate that theme… maybe this has something to do with it?
one last thing http://prntscr.com/bavk9h the modification option never loads, its just the eternal turning gray ball
Anyways let me know, thanks
May 31, 2016 at 11:41 pm #1019404
gabriel mParticipantit only stalls the headline and text shortcodes for some reason
June 1, 2016 at 12:56 am #1019464
NicoModeratorHi There,
Thanks for writing in.
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / passwordDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
Thanks.
June 1, 2016 at 7:33 am #1019926
gabriel mParticipantThis reply has been marked as private.June 1, 2016 at 8:09 am #1019963
ChristopherModeratorHi there,
Upon checking your site, there was internal server error when trying to access customizer or edit a element in VC.
Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.Let us know how it goes.
June 1, 2016 at 1:05 pm #1020537
gabriel mParticipantturned akismet and contact form 7 off and then I could go into the customizer
turned contact for 7 back on, din’t work again… repetitions of different sequences
finaly turned cornerstone off and x-shorcodes on and this worked
Now everything is back on with cornerstone on and x-shortcodes off
all is now good…
I don’t get exactly why but… maybe it was only because I did many updates yesterday and the sequencing somehow tweeked some things..
anyways, thank you anywhoo
June 1, 2016 at 3:31 pm #1020780
RahulModeratorYou are most welcome!
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