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[LLD]

Hello,

After the latest WP update and theme update, I cannot access to Customizer.
Browser says the site cannot do the request.

Please help me to fix this.

Thanks.

[LLD]

This reply has been marked as private.

[txaqo]

Hello, what was the solution for this problem? i’m having something similar..

[LLD]

I have no solution this is why I asked support, we have to wait for their answer.

[Rupok]

Hi there,

Thanks for writing in! I can see blank page so I guess there is a fatal error. Can you enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Let us know.

Cheers!

[LLD]

This reply has been marked as private.

[John Ezra]

Hi there,

Thanks for updating the thread! Please provide us with FTP credentials so we can check that file and line and see what could be causing the issue. Don’t forget to provide the info via private reply. Thanks!

[LLD]

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[Christopher]

Hi there,

Customizer loads fine, please see the attachment.

Did you manage to fix this?

Thanks.

[LLD]

This reply has been marked as private.

[Jayd K]

I am also having problems with Customiser.
The footer, topbar and background patterns are not working.

http://www.resistercarpets.co.uk

[Rupok]

Hi @earlysigns

Kindly open a new thread and provide your information there.

Hey @lorianak

Kindly clear your browser’s cache or try from a different browser/PC.

Cheers!

[LLD]

Hello,

I tried again from a new, fresh Firefox and still it shows a white blank site only. So the problem is not with my computer/browser. Please help me to find why I still can not use the Customizer?

[Joao]

Hi There,

I Tested your website and I got the 500Error on the first 5 Times I tried to access your Customizer, on the 6th time it opened normally, so I believe it is hapenning due to a lack of available memory. Could you review this article http://theme.co/x/member/kb/solutions-to-potential-setup-issues/

Each active plugin will use a chunk of memory, and if you have too many active you’ll eventually run out during a page request.

You can try increasing the memory by following these instructions: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

If that doesn’t work, you may need to contact your host about it, sometimes they dont allow you to improve your memory and you need to request them to improve it for you.

Hope that helps,

Joao

[LLD]

Hi Joao,

Thank you, you are right. I checked my memory and that’s the problem. I will try to improve it.

[Author]

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