Docs

[WilliamHTBAMS]

Hello,

When I am on wordpress, and I want to edit my site, I click on “Customize”

In the past, this has never been an issue, up until this past month.

Now, when I click on customize, the X Logo pops up (like normal) but it never takes me to the live preview. It just continues to load, flipping the X Logo back and forth.

I have tried this on multiple browsers, but no luck.

How can I fix this? Thanks in advance.

See pic attached

[Prasant Rai]

Hello William,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[WilliamHTBAMS]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for writing in! A loading screen would probably because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

We recommend that you increase your memory allocated to PHP. To increase your WP memory limit, please follow the instructions here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
http://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Or please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[WilliamHTBAMS]

This reply has been marked as private.

[Paul R]

Hi,

You need to login to ftp.

Kindly refer to the lin below.

http://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

Hope that helps.

[WilliamHTBAMS]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! Would you mind providing us the ftp login credentials so we can take a closer look and fix this issue instead?

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[WilliamHTBAMS]

This reply has been marked as private.

[WilliamHTBAMS]

This reply has been marked as private.

[Christian]

This reply has been marked as private.

[WilliamHTBAMS]

This reply has been marked as private.

[Christian]

That is so we could check some technical details in your server.

In this case, please follow the solutions outlined here https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/

If that doesn’t help and could not provide FTP or cPanel access, we’re sorry but we could not investigate further. You could ask your web host for FTP credentials.

Thanks.

[WilliamHTBAMS]

This reply has been marked as private.

[WilliamHTBAMS]

This reply has been marked as private.

[Author]

Posts