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  • December 21, 2016 at 11:32 am #1300759
    yinon2b
    Participant

    Hello
    I’m renovating an old site with X theme, and when I open the customizer and roll down in it disappears leaving a blank space instead (only the customizer sidebar). When I started working on it it was allright and if I’m not mistaken, it happened after I Upgraded the theme, WP and plugins.
    Site is adamamed.com
    any ideas?

    Thank you
    Yinon

    December 21, 2016 at 12:15 pm #1300803
    Prasant Rai
    Moderator

    Hello Yinon,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 21, 2016 at 1:32 pm #1300864
    yinon2b
    Participant
    This reply has been marked as private.
    December 21, 2016 at 2:41 pm #1300903
    yinon2b
    Participant
    This reply has been marked as private.
    December 21, 2016 at 4:47 pm #1301002
    Darshana
    Moderator
    This reply has been marked as private.
    December 22, 2016 at 7:37 am #1301672
    yinon2b
    Participant
    This reply has been marked as private.
    December 22, 2016 at 10:40 am #1301845
    Christian
    Moderator

    Hey there,

    Another support here. I also am not experiencing the issue you showed us. Please clear your browser cache and check again. Also try on a different computer. If you have browser extensions installed, please deactivate them all while investigating.

    Thanks.

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