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  • August 27, 2016 at 9:33 am #1149655
    wannid
    Participant

    After trying to save Customizer settings to no avail I read here that I should disable all my plugins , which did not resolve the issue.
    Upon attempting to re activate Visual Composer I was told to purchase a license.I have deleted the plug in and re installed from X addons which did not work.
    Please advise.

    August 27, 2016 at 10:21 am #1149696
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    August 27, 2016 at 10:53 am #1149720
    wannid
    Participant
    This reply has been marked as private.
    August 27, 2016 at 11:52 am #1149777
    wannid
    Participant
    This reply has been marked as private.
    August 27, 2016 at 3:54 pm #1149906
    Rad
    Moderator

    Hi there,

    You don’t have to activate your visual composer, it’s a bundled plugin and free. You’ll only activate it if you bought a license directly from them.

    I checked and customizer is saving, would you mind providing a video recording of what you’re trying to achieve?

    Thanks!

    August 27, 2016 at 4:23 pm #1149916
    wannid
    Participant
    This reply has been marked as private.
    August 27, 2016 at 4:25 pm #1149917
    wannid
    Participant
    This reply has been marked as private.
    August 27, 2016 at 11:30 pm #1150164
    Rad
    Moderator
    This reply has been marked as private.
    August 28, 2016 at 3:46 pm #1150766
    wannid
    Participant
    This reply has been marked as private.
    August 28, 2016 at 5:57 pm #1150855
    Darshana
    Moderator

    Let us know how it goes.

    Thanks!

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