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  • December 5, 2016 at 6:28 am #1281486
    Jayd K
    Participant

    Hi there,

    I am trying to edit the custom css in the Customize area, which I have always been able to do no problem. However, no I am trying to go into ‘custom css’ in customise, I am met with a blank window, and no way to go back (just the X in the top corner to leave the customiser). Is this something you are aware of?

    December 5, 2016 at 6:28 am #1281487
    Jayd K
    Participant

    Ps my url is http://www.simplysignspreview.com/louzyart

    December 5, 2016 at 7:21 am #1281523
    Joao
    Moderator

    Hi There,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks

    Joao

    December 5, 2016 at 9:41 am #1281694
    Jayd K
    Participant

    Hi there,

    I have deactivated all plugins that arent require by the theme (leaving in Cornerstone, Envira Gallery and Essential Grid) and the problem persists. Please let me know what I can do. Many thanks.

    December 5, 2016 at 9:48 am #1281702
    Thai
    Moderator

    Hi There,

    In this case, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link login to your site
    – WordPress Admin username / Password
    – FTP Account

    Don’t forget to select Set as a private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 5, 2016 at 10:00 am #1281714
    Jayd K
    Participant
    This reply has been marked as private.
    December 5, 2016 at 10:09 am #1281726
    Nabeel A
    Moderator

    Hi again,

    Thank you for providing the credentials. I tried to login but the credentials aren’t working for me, can you please double check the credentials?

    Thanks!

    December 5, 2016 at 10:09 am #1281728
    Jayd K
    Participant
    This reply has been marked as private.
    December 5, 2016 at 10:22 am #1281762
    Nabeel A
    Moderator

    Hi again,

    Thank you for providing the credentials. I checked your Customizer and tested the Custom CSS section and it seems to be working fine (see attached) try clearing your browser’s cache and reload the site.

    Let us know how this goes!

    December 5, 2016 at 10:52 am #1281809
    Jayd K
    Participant

    Hi there,

    I have cleared my cache, but sadly the Customiser is still not working properly in Chrome.
    I have however logged in with Firefox and this is OK as a workaround.
    No idea what the issue could be?

    December 5, 2016 at 11:04 am #1281816
    Jayd K
    Participant

    Hi there,

    I also have another issue with this website on mobile.
    The submenu has been coded in the Customiser to have a black background on hover and dark grey links.
    However, on mobile this isnt happening, and everything in the sub menu is white.
    Could you let me know how to code the submenu for mobile please?

    Looking at it – it’s because the main navbar has light colours for the menus as it has a dark background, however the opposite is true for the submenu – with a light background and dark lettering. I thought the submenu code would also stretch to the mobile submenu – do I need to code the mobile submenu colours separately?

    Many thanks.

    December 5, 2016 at 11:11 am #1281823
    Nabeel A
    Moderator

    Hi again,

    I tested with Chrome both times and it is working fine on my end. Can you please share a video recording of the issue so we can have a better understanding of the issue?

    Thanks!

    December 6, 2016 at 3:20 am #1282793
    Jayd K
    Participant

    Hi there,

    Thanks for getting back to me. You can view the video of the custom css being blank here.

    [video src="http://www.simplysignspreview.com/louzyart/wp-content/uploads/2016/12/customise-screen.mp4" /]

    I would also like some help with the mobile menu issue above, many thanks!

    December 6, 2016 at 5:35 am #1282951
    Paul R
    Moderator

    Hi Jayd,

    I checked but I can’t seem to replicate the issue.

    http://screencast.com/t/zkLSPZ7HK

    May I know what browser are you using.

    Please try to clear your cache and check again.

    Thanks

    December 6, 2016 at 6:01 am #1282974
    Jayd K
    Participant

    Hi there,

    As mentioned before, I have cleared my cache and am working in Chrome. Issue persists.
    I am now working in Firefox, which seems to be fine.

    If this cannot be resolved, please answer my question about the mobile submenus, thanks.

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