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  • #1134168
    The RockFish Group
    Participant

    Hello,

    I see that this has been inquired several times but I still don’t know how to fix it. Everytime I activate the x-theme I get
    ——–
    The http://www.peopleshousept.com page isn’t working

    http://www.peopleshousept.com is currently unable to handle this request.
    HTTP ERROR 500
    ———-

    #1134613
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Can you please activate X Theme? Along with that request you to please share login details of your website in a private reply.

    Thanks.

    #1135555
    The RockFish Group
    Participant
    This reply has been marked as private.
    #1135807
    Jade
    Moderator

    Hi there,

    Would you mind providing us with the FTP details as well so that we could check this further? Thank you.

    #1137173
    The RockFish Group
    Participant
    This reply has been marked as private.
    #1137311
    Jade
    Moderator

    Hi there,

    I have tried to login through FTP to enable WP_DEBUG but I am not sure which directory your WordPress installation is. I tried to open the public_html folder but it seems to be Drupal files that are in there.

    #1137371
    The RockFish Group
    Participant
    This reply has been marked as private.
    #1137619
    Friech
    Moderator

    Hi There,

    I noticed that you are using PHP version 5.2.17 and WordPress 4.5 and later requires at least PHP and MySQL 5.6 (https://wordpress.org/about/requirements/). This could possibly be the cause of the issue. In most cases you cannot update your PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without affecting your website or charging you for it. Here’s a letter you can send to your hosting company:

    Dear host,
    
    I\'m interested in running the open-source WordPress <https://wordpress.org/> web software and 
    I was wondering if my account supported the following:
    
    - PHP 5.6 or greater
    - MySQL 5.6 or greater
    - The mod_rewrite Apache module
    - memory_limit 256M
    
    Looking forward to your reply.

    Let us know how it goes.

    Thanks.

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