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  • November 22, 2016 at 8:44 am #1266860
    bullethead67
    Participant

    The “my account” page on my site is not displaying correctly. I have been trying to figure out why but it seems I need a little help. The other pages seem correct.

    http://www.braintoys.com

    November 22, 2016 at 8:47 am #1266867
    bullethead67
    Participant
    This reply has been marked as private.
    November 22, 2016 at 9:04 am #1266878
    Joao
    Moderator

    Hi There,

    I believe you need to update your Child Theme,

    Please refer to this thread:

    https://community.theme.co/forums/topic/child-theme-updates/

    Let us know how it goes,

    Joao

    November 22, 2016 at 11:24 am #1267070
    bullethead67
    Participant

    im not using a child theme

    November 22, 2016 at 12:05 pm #1267115
    Rahul
    Moderator

    Hey There,

    The given page looks find on my end. Would you mind providing us with a little more clarification on what it is you’re wanting to do? May be a Screenshot?

    Thanks for understanding!

    November 22, 2016 at 12:53 pm #1267179
    bullethead67
    Participant

    this is the page. everything is displaying in 1 column
    https://www.braintoys.com/my-account/

    November 22, 2016 at 12:56 pm #1267182
    bullethead67
    Participant

    here is a screenshot

    November 22, 2016 at 3:05 pm #1267332
    Jade
    Moderator

    Hi there,

    Did you changed the admin login link of your website?

    I can’t seem to access http://www.braintoys.com/wp-admin to check.

    Thank you.

    November 22, 2016 at 4:02 pm #1267394
    bullethead67
    Participant

    Sorry about that. The link is:

    http://www.braintoys.com/mxio

    November 22, 2016 at 11:26 pm #1267776
    Paul R
    Moderator

    Hi,

    It looks like w3 total cache is the one causing the issue.

    Can you try clearing all cache and deactivating the plugin.

    Then check your account page if that fixed it.

    Thanks

    November 23, 2016 at 9:09 am #1268268
    bullethead67
    Participant

    you were right. I will look into W3 forums on how to get it working thanks

    November 23, 2016 at 9:44 am #1268324
    Joao
    Moderator

    Glad to hear we managed to help,

    Joao

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