Navigation
Archive / Cornerstone won't let me add an element
This is archived content. Visit our new forum.

Tagged: 

1 2
  • Author
    Posts
  • August 29, 2016 at 10:55 am #1151955
    ssajms
    Participant

    Site is themrubies.com

    Here is a screencast that demonstrates the issue: http://screencast.com/t/zphk4vuo

    Cornerstone will not let me drop an element where I want on the page. It will not scroll to the area. It stops on the boundaries of what the web browser is currently showing. Issue is the same for Chrome and Firefox.

    I’l on latest version of WP.

    Thanks for any help you can provide.
    – John

    August 29, 2016 at 10:56 am #1151958
    Jade
    Moderator

    Hi John,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    August 29, 2016 at 11:12 am #1151981
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 11:17 am #1151993
    Rupok
    Member

    Hi John,

    You can just provide your account credentials or use one of your email if you want to set new account.

    Cheers!

    August 29, 2016 at 11:28 am #1152018
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 12:48 pm #1152112
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 1:57 pm #1152208
    Nico
    Moderator

    Hi There,

    Thanks for the credentials. Upon checking your setup, I could see that your cornerstone is working fine. Please confirm if your setup is okay already.

    Thanks.

    August 29, 2016 at 2:15 pm #1152244
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 2:21 pm #1152246
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 2:27 pm #1152249
    Joao
    Moderator

    Hi There,

    Another Support member.

    I tested your Cornerstone and it works fine. I recommend using your mouse scroll button to drag the elements around it is very helpful when you have long pages and want to drag an element from the top to bottom.

    Let us know how it goes and provide your video if you find necessary.

    Thanks

    Joao

    August 29, 2016 at 2:29 pm #1152255
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 2:35 pm #1152267
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 2:38 pm #1152272
    Joao
    Moderator

    Hi There,

    They are different products and work differently. I will pass your suggestion to our development team but that is not the way Cornerstone works at the moment.

    You need to use your mouse scroll button – Please see image attached I have highlighted it with a red circle.

    By using this button you will be able to scroll up and down while holding an element.

    Hope it helps

    Joao

    August 29, 2016 at 2:50 pm #1152297
    ssajms
    Participant
    This reply has been marked as private.
    August 29, 2016 at 3:21 pm #1152342
    ssajms
    Participant
    This reply has been marked as private.
  • Author
    Posts
1 2
  • <script> jQuery(function($){ $("#no-reply-1151955 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>