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  • September 7, 2016 at 9:47 pm #1165707
    georgewhoffman
    Participant

    Hi,

    Installation copy of X is verified, auto update has worked perfectly for months, but now I’m getting the following error when trying to update the theme and also Cornerstone:

    An error occurred while updating Cornerstone: Update package not available.

    Same for the theme update.

    I’ll send login credentials via private reply to this thread.

    Thanks!

    September 7, 2016 at 9:49 pm #1165715
    georgewhoffman
    Participant
    This reply has been marked as private.
    September 8, 2016 at 1:53 am #1165928
    Paul R
    Moderator

    Hi,

    Can you try revalidating your theme

    1] Go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    Hope that helps.

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