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[Philip E]

Hello.

I have created a few CS templates, but they recently disappeared.

In fact, the entire CS template system is gone from my CS editor.

I’ve tried deactivating plugins, and my CS plugin won’t deactivate. Is there any way to recover my templates/be able to use the CS templates?

[Rupok]

Hi there,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Also point us where you have used the template with exact URL.

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Philip E]

This reply has been marked as private.

[John Ezra]

Hi there,

Thanks for updating the thread! We were going to attempt to reinstall Cornerstone by deleting it via FTP and reinstalling it. However, before we do that, we want to clarify a few more things:

You mentioned that you have CS templates that you want to recover. We may not be able to do this as something may have been corrupted due to the template system now missing.

Do you have a backup of your site you can roll back to? Was there anything changed / updated before the issue occurred?

Please let us know – thanks!

[danzko]

This reply has been marked as private.

[Rupok]

Hi @danzko

Thanks for updating the thread. Please do the following.

Create full back-up of your site – https://wordpress.org/plugins/duplicator/

1. Install Transient Cleaner https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/
2. Navigate Dashboard -> Tools -> Transients
3. Set Clear Expired Transients -> Enable
4. Select Run Now
5. Set Remove All Transients -> Enable
6. Set Remove All Transients -> Optimize Afterwards
7. Select Run Now
8. Recheck your Cornerstone for functionality

Hope that helps.

[Brian S]

I am posting in this thread as my problem is similar—perhaps the same. I was going along editing a page and I do remember my mouse slipping and me missing a button on the interface. Seems like something strange happened and then all of sudden, the template section disappeared! See screen shot.

Cornerstone works as expected in every other manner–just my templates are gone!

Any thoughts or ideas? I’ve tried to deactivate and reactive plugins, etc. It’s entirely strange!

Brian

[Nick I]

Hi. I’ve got the same problem as Brian S. Cornerstone (CS) was working fine, I had just saved a layout as a page template, then exited CS to view the page. When I next went in to edit with CS, the templates section was no longer visible. I’ve updated CS and X, uninstalled and reinstalled via FTP, turned off all plugins. Nothing has fixed it.

I don’t know what happened — one moment the templates section was working fine, the next it was gone. Every other aspect of CS appears to be working normally, but if I can’t get that functionality back it’s going to be a problem — I have spent hours creating templates for landing pages, and now can’t create the actual pages. It will take me days if I do each one section by section. Any ideas for a fix?

Nick.

[Nick I]

I uninstalled, and then reinstalled Cornerstone again, then applied the Transient Cleaner as detailed above, and that appears to have now fixed the problem. My suggestion is if the process doesn’t work the first time, try again — it worked for me, eventually, at least.

Nick.

[Rad]

Thanks for sharing Nick!

@Brian, you can try Nick’s recommendation. If it still has the issue, then please provide your admin login credentials in separate thread as private reply. I like to track down what causes this to your site 🙂

Thanks!

[Brian S]

This reply has been marked as private.

[Rad]

Hi Brian,

The Template section is working okay on my end, I created a test page http://www.abante.me/?page_id=14497&preview=true&cornerstone=1 and inserted a template through that section and it works.

Would you mind providing a screen recording of what you’re currently getting?

Thanks!

[Brian S]

Well,

I’ve always been able to see the “Themeco Pages” and the “Themeco Blocks” sections, but the “My Pages” and “Remove Templates” sections were gone.

When I just now logged in, they again were missing.

I just noticed the ‘save’ button, so I clicked that and it asked me for a title for the template. When I saved it, the sections returned!

However, my old templates are gone. Fortunately, I can easily create them.

Next, I attempted to “remove template” from the test page as I did not want that template as part of the test page.

I expected it to delete the template I just inserted into the page… however it deleted the template alltogether from the library. And then of course the two template sections from cornerstone disappeared until I saved a new template.

I think this is the source of the confusion and problem. It is conceivable I may have ‘deleted’ my former template.

I could have sworn that I used to use the “remove template” drop down to remove the content created by the template in the current edited page. However, I have been known to be wrong once or twice in my life.

I might suggest changing the title of “remove templates” to either

Delete Template
Remove Template from Library
Or some other title that makes it clear of what is about to happen.

Thanks for your help!

[Christian]

Hey Brian,

I see you’re using the old child theme system. I’ve added the code below in your functions.php (Child Theme – Renew)

// Enqueue Parent Stylesheet
// =============================================================================

add_filter( 'x_enqueue_parent_stylesheet', '__return_true' );

And then, I removed the @import line in your style.css. This is most probably not the solution to the page template issue but it is best to do this.

When I did that (edit functions.php and style.css in Theme editor), I noticed that saving once does not work so I clicked the save button twice. This might be a problem with your hosting or database setup.

But, I’ve created a test template and then removed it. I didn’t experience any problem. See https://cloudup.com/c3GMWx8r6Pc (play in Firefox).

Before testing again, please clear your browser cache or history.

Thanks.

[Author]

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