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[Chris Stovall]

I’m writing in to see if this issue has been addressed yet. I can see from the support threads that this is definitely not an isolated incident as previously thought.

I now have a client having the same issue that plagued me and my site for months.

Nothing has changed on their end at all. It just won’t load. I’m going to try and update all of the software today and see if that help.

I’m just wondering what causes these issues? Network latency? Memory? Why does it happen all of a sudden?

[Prasant Rai]

Hello Chris,

Thanks for writing in!

Multiple factors run in tandem to run a plugin smoothly for ex server performance, memory allocation, compatibility issues with other plugins, making sure WordPress and other plugins are up to date. To check what’s causing the issue on your website would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[Author]

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