Hey There,
Thanks for providing the login credentials!
In such case, I’d advise you to try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Let us know how if this doesn’t help, we’d be happy to provide further assistance.
Thanks for understanding!