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[Floortje]

Hey Themeco,

I saw in my plugins that a bunch could be updated, inc Cornerstone. Before I updated I pressed the link ‘Validate X to enable automatic update’ after which it said ‘Congratulations, X is now installed!’.

Nonetheless, when I wanted to update the plugins, I got an error with the Cornerstone update: ‘An error occurred while updating Cornerstone: X is not validated. Validate X to enable automatic updates.’

Any idea?

Cheers,

Floor

[Floortje]

This reply has been marked as private.

[Joao]

Hello There,

Thanks for writing in! You should be able to update Cornerstone if you have X license validated.

First of all go to your FTP and make sure your X Theme installed as follow:

wp-content/themes/x

It needs to be like this.

After that please do the following:
1] Please go to X Addons > Home and revoke the validation.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

Hope this helps.

Joao

[Floortje]

Hey Joao,

I don’t understand this as a programming dummy, but I forwarded your answer to our programmer. Lets’s see if he understands! 🙂

Thanks so much!

Cheers,

Floor

[Rahul]

We’ll wait for your response.

Thanks for understanding.

[Author]

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