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  • December 15, 2016 at 7:22 pm #1295074
    wsmaniac01
    Participant

    Hi guys

    I have researched the forum and found a few topics on this, but nothing that solved my problem sorry. I have just changed a clients site over to https, everything is working fine except for that annoying grey error “Your connection to this site is private but….”

    As per attached screen shot, two ConvertPlug resources are still loading over http. Why is this so and how can I fix it, please?

    The website is http://www.doublechecknz.co.nz

    Thanks

    Cole

    December 15, 2016 at 9:15 pm #1295201
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Please resolve the issue by using the suggested fix from this topic reply: https://community.theme.co/forums/topic/convertplug-cross-png-image-not-loading-on-popups/page/2/#post-1170201

    Hope this helps.

    December 15, 2016 at 9:33 pm #1295216
    wsmaniac01
    Participant

    Thanks for this, but I have already reviewed that post and it doesn’t help me…

    I have tried everything from using the pre defined icons, to a custom URL, to removing and re uploading the .png file to the server via FTP. Nothing works.

    This really does seem like an issue ConvertPlug should address? This is the ONLY thing stopping the site https verification…!

    December 15, 2016 at 10:44 pm #1295275
    Rad
    Moderator

    Hi there,

    Would you mind providing your admin login credentials in private reply? I like to see your setup first.

    Thanks!

    December 18, 2016 at 5:27 pm #1297436
    wsmaniac01
    Participant
    This reply has been marked as private.
    December 18, 2016 at 8:44 pm #1297652
    Lely
    Moderator

    Hello There,

    Unfortunately, server authentication credentials is not working. Please double check.

    December 18, 2016 at 10:10 pm #1297690
    wsmaniac01
    Participant
    This reply has been marked as private.
    December 18, 2016 at 10:57 pm #1297726
    Lely
    Moderator

    Hello Cole,

    Instead or removing and re-uploading the image via FTP as you have tried before, can you try doing that on Convertplug instead? See attached screenshot. Try to remove and reupload that same image so it will be now process using https.

    Hope this helps.

    December 19, 2016 at 12:08 am #1297763
    wsmaniac01
    Participant

    Thanks guys,

    I had tried that, but for some reason it wasn’t saving the settings on my modal. I deleted and created an entirely new modal, re uploaded the images and https is working now.

    Thanks for your help!

    December 19, 2016 at 12:14 am #1297770
    Christopher
    Moderator

    Let us know if you have further questions.

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