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  • September 26, 2016 at 6:46 am #1190698
    Micjwoods
    Participant

    When I select a template option in convertplug it stalls on the following load screen. Have deactivated/re-activated and deleted/re-installed.

    I also have this notification:

    “Your server seems to be running outdated, unsupported and vulnerable version of PHP. You are advised to contact your host and upgrade to PHP 5.6 or greater.”

    Any ideas for a solution?

    September 26, 2016 at 6:58 am #1190716
    Christian
    Moderator

    Hey there,

    Please contact your host to update your PHP version to 5.6 first. If the issue persists, please give us your URL and access to your WordPress admin and FTP in a private reply.

    Thanks.

    September 27, 2016 at 1:59 am #1191846
    Micjwoods
    Participant
    This reply has been marked as private.
    September 27, 2016 at 2:12 am #1191851
    Christopher
    Moderator

    Hi there,

    Upon checking, I got the following error:
    uncaught ReferenceError: LAIconManagerCollection is not defined

    That error is related to Superfly plugin. Please try disabling Superfly plugin and then try Convertplug again.

    Hope it helps.

    September 27, 2016 at 4:57 pm #1193002
    Micjwoods
    Participant

    Thanks Christopher. I deactivated Superfly and it fixed the issue. However I would like to use the superfly menu plugin. is there a way to rectify the error this is causing?

    September 28, 2016 at 1:10 am #1193450
    Lely
    Moderator

    Hello There,

    We’re sorry for the inconvenience this has caused you. We have confirmed this is a bug and already forwarded to our developers for further investigation. In the mean time, you can disable superfly while editing Convertplug. Again, we’re sorry the for the inconvenience. We will let you know once we have an update. Thank you.

    September 28, 2016 at 5:09 am #1193644
    Micjwoods
    Participant

    no problem. look forward to the update. Thanks for the support so far.

    September 28, 2016 at 6:28 am #1193722
    Christian
    Moderator

    You’re welcome.

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