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Hi, if someone already subscribed to my Mailchimp list tries to submit a ConvertPlug form it doesn’t show the “You’re already subscribed” message it’s supposed to. Instead, it shows a an error message (see images attached). When the person is not a subscriber, the form works fine. Can it be fixed? Thanks.
Hey There,
Thanks for writing in! It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.
Thank you for your understanding.I went to their website but they only provide support if you inform the purchase key. As an X Theme customer, do I have one? Thanks
Apologies for the confusion.
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
– FTP credentialsDon’t forget to select Set as private reply. This ensures your information is only visible to our staff.
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