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  • May 10, 2016 at 11:46 am #984399
    Keith P
    Participant

    Hi,

    I’ve used ConvertPlug on another site and it worked fine, but I wanted to try out ConvertPlug on our website. The only difference between the two sites is our website has SSL enabled. I’m not able to do anything in ConvertPlug at all. Settings won’t save, I can’t preview templates and I can’t create a new one.

    Is there something I’ve missed that would stop this from working?

    https://wearetornado.com
    Wordpress Version 4.5.2
    X Version: 4.4.2
    Cornerstone Version 1.2.4
    ConvertPlug Version 2.2.0

    Kind regards

    May 10, 2016 at 4:49 pm #984825
    Rahul
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    May 11, 2016 at 6:54 am #985685
    Keith P
    Participant
    This reply has been marked as private.
    May 11, 2016 at 11:48 am #986144
    Rahul
    Moderator

    Hi Keith,

    Thanks for the information.

    You could try testing for a plugin conflict first. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If that doesn’t help, let us know and we’ll diagnose it further.

    Thanks

    July 31, 2016 at 2:48 am #1110735
    longbluewall
    Participant

    Hi. I’ve had the same problem with ConvertPlug not working at all.

    I’ve deactivated all plugins and then activated them all one by one, it turns out that the Superfly Menu plugin was causing a conflict. Switch it off and all is good.

    I’ll be using UberMenu instead so this is no longer a problem for me, I thought I should post this info in case others are having the same problem.

    Patrick

    July 31, 2016 at 3:08 am #1110760
    Rad
    Moderator

    Hi Patrick,

    Yes, it’s known issue between the two. SuperFly is loading the library which isn’t supposed to be loaded on ConvertPlug preview. Been forwarded this issue for investigation but I don’t have any news yet. They are 3rd party plugin from different author, it may take longer.

    Thanks for sharing 🙂

    November 23, 2016 at 1:40 pm #1268575
    doohikey
    Participant

    That worked to deactivate Superfly! Hopefully they can fix it so both can work together!

    November 23, 2016 at 3:04 pm #1268640
    Joao
    Moderator

    Hi There,

    Unfortunely we cannot provide an ETA but our developers are working with Superfly and Convertplug developers to solve this issue.

    Thanks for understanding,

    Joao

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