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  • November 14, 2016 at 5:37 pm #1257119
    Jonathon T
    Participant

    I just moved my website from the staging site (http://apollofotog.staging.wpengine.com/) to the live version of it at http://www.apollofotografie.com

    The convert plug plugin was working perfectly on the staging site but now it’s not working on the live site. It looks like none of the “connects” or the “modal popups” that I created carried over for some reason. I had the convertplug to pop open on the “download pricing” buttons on my page.

    I’m trying to add on the mailchimp extension and recreate the campaigns manually but I keep getting an error message that says “Sorry you do not have access to this page.”

    I’ve done it a million different ways and can’t seem to figure it out what is going on. I have included a screenshot of the error page and also the connects I had previously connected in the staging site.

    Please help!

    November 14, 2016 at 6:09 pm #1257157
    Jonathon T
    Participant
    This reply has been marked as private.
    November 14, 2016 at 11:35 pm #1257501
    Rupok
    Member

    Hi there,

    Sorry to hear that you are having trouble. I can see the modals and access them properly – http://prntscr.com/d7fekx

    Would you check again clearing your cache?

    Thanks!

    November 15, 2016 at 9:48 pm #1258897
    Jonathon T
    Participant

    Hey! So I got them to pop up by reverting to an older version of X theme & convert plug. I think I had accidentally updated the convert plug to a version that is not supported within x theme(?)..

    HOWEVER – now when you click on the “Download pricing” buttons there is an error message that says “THERE WAS AN ISSUE WITH YOUR REQUEST. Administrator has been notified already!”

    Im including a screenshot here as well. To recreate the error go to the home page or any page of the website http://www.apollofotografie.com and scroll down to any of the “download pricing buttons” — pop them open and try to enter your name and email.
    It should issue that error.

    What am I doing wrong? help!

    November 16, 2016 at 1:32 am #1259039
    Rupok
    Member

    Hi there,

    I just checked and sign ups are going through in the admin. The issue might be between your site and Active Campaign server. Would you mind contacting the ConvertPlug author here?

    https://convertplugonx.freshdesk.com/support/tickets/new

    Thanks!

    November 16, 2016 at 9:06 pm #1260457
    Jonathon T
    Participant

    Ok i submitted a form through their website.

    Which version of Convert Plug is the correct version to work inside of X Theme?

    November 17, 2016 at 12:26 am #1260599
    Rad
    Moderator

    Hi there,

    It should be the ConvertPlug 2.3.1

    Cheers!

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