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  • November 29, 2016 at 8:27 pm #1275466
    nathanroten
    Participant

    Hi, I am having problems getting convertplug to sync new subscribers with Mailchimp. I have gone thru the Knowledge Base and ensured the mailchimp is connect to a campaign and that the campaign is selected in the modal. The email will remain in the plugin, but it does not sync with mailchimp. Can you help?

    The module is made to work with the button on http://www.NathanRoten.com/free-book

    I am running x version 4.6.4, and wordpress 4.6.1

    Thanks!

    Nate

    November 30, 2016 at 12:04 am #1275607
    Lely
    Moderator

    Hello Nate,

    Thanks for posting in. Please check this thread:https://community.theme.co/forums/topic/convertplug-and-mailchimp-not-syncing-leadsemails/

    Hope this helps.

    November 30, 2016 at 6:03 pm #1276676
    nathanroten
    Participant

    Thank you Lely for the reply. I have tried using the toggle for the double opt-in within convert plug but am still having the same problem. Any other thoughts?

    Thanks,

    Nathan

    November 30, 2016 at 6:43 pm #1276695
    Lely
    Moderator

    Hello Nathan,

    Do you have caching plugin? Try to purge cache and try again. If the issue still persists, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    November 30, 2016 at 8:57 pm #1276904
    nathanroten
    Participant
    This reply has been marked as private.
    November 30, 2016 at 9:41 pm #1276940
    Rad
    Moderator

    Hi Nathan,

    Would you mind providing your Mailchimp’s login as well? And FTP login credentials too. MailChimp settings is only accessible from their site and not on your site. And I like to check if there are any error through FTP.

    Thanks!

    December 1, 2016 at 7:49 am #1277392
    nathanroten
    Participant
    This reply has been marked as private.
    December 1, 2016 at 2:26 pm #1277852
    Rad
    Moderator

    Hi there,

    It’s not sending the confirmation email, I should get one even if’s marked as spam. But I didn’t get any.

    Probably, related to site’s firewall blocking outgoing emails, or mail services is not configured correctly.

    Please provide your FTP login credentials for further checking, you may contact your hosting provider about your FTP information.

    Thanks!

    December 3, 2016 at 4:02 am #1279711
    nathanroten
    Participant
    This reply has been marked as private.
    December 3, 2016 at 2:26 pm #1280031
    Rad
    Moderator
    This reply has been marked as private.
    December 4, 2016 at 7:39 am #1280439
    nathanroten
    Participant
    This reply has been marked as private.
    December 4, 2016 at 6:35 pm #1280833
    Rad
    Moderator
    This reply has been marked as private.
    December 6, 2016 at 5:42 am #1282957
    nathanroten
    Participant

    Thanks Rad. I figured out what was happening, I think.

    When I pull up Mailchimp and view my list, the additions to the list, they are there. But, if I sort from oldest to newest and then back to newest to oldest, they show up. It’s a glitch with MailChimp.

    Thanks so much for working this thru. I think we are good!

    December 6, 2016 at 7:53 am #1283098
    Joao
    Moderator

    That is great to hear it,

    Let us know if you need further help,

    Joao

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