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  • June 12, 2016 at 7:05 am #1038170
    dthom
    Participant

    Hi. I had ConvertPlug working before the latest update. I went through the typical troubleshooting in including turning off other plugins – finally deleting the plugin and re-adding. If I try to activate the plugin, it tries to re-direct as shown in attachment. I am out of ideas. I did not see much on this in the forums. Any ideas?

    Thanks

    June 12, 2016 at 10:38 am #1038295
    Rupok
    Member

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    June 12, 2016 at 1:50 pm #1038480
    dthom
    Participant
    This reply has been marked as private.
    June 12, 2016 at 3:59 pm #1038562
    dthom
    Participant
    This reply has been marked as private.
    June 12, 2016 at 10:50 pm #1038954
    Rue Nel
    Moderator

    Hello There,

    I can confirm and have experience the issue. Would you mind providing us the ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    June 13, 2016 at 2:50 am #1039164
    dthom
    Participant
    This reply has been marked as private.
    June 13, 2016 at 4:08 am #1039264
    Rad
    Moderator

    Hi there,

    This one is weird, there should be redirect within ConvertPlug, and confirmed that by checking it. I installed a fresh copy too by still the same.

    I like to investigate it but I’m not going to do that on your live site. It may further break it as I may add changes to test it. Would you mind cloning your site in a sub-folder? You may use All in one migration plugin to clone it.

    Thanks!

    June 13, 2016 at 6:47 am #1039440
    dthom
    Participant
    This reply has been marked as private.
    June 13, 2016 at 8:29 am #1039573
    Joao
    Moderator

    Hi There,

    Let us know when it is ready, thanks.

    Joao

    June 13, 2016 at 8:38 am #1039583
    dthom
    Participant
    This reply has been marked as private.
    June 13, 2016 at 9:48 am #1039686
    dthom
    Participant
    This reply has been marked as private.
    June 13, 2016 at 11:19 am #1039853
    dthom
    Participant
    This reply has been marked as private.
    June 13, 2016 at 11:46 am #1039918
    dthom
    Participant
    This reply has been marked as private.
    June 14, 2016 at 7:50 am #1041307
    dthom
    Participant

    Any updates? Were you able to access the exported site?

    June 14, 2016 at 8:09 am #1041332
    Jack
    Keymaster

    Hi there @dthom,

    Thanks for writing back, I wasn’t able to access the exported instance. It appears you’ve saved the export in a file. Rather than creating an actual sub-site in a separate folder.

    Could you import that file to a new site on that same server, as by testing on another separate server won’t replicate the exact setup and could produce different results.

    Thanks!

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